The following General Terms and Conditions of Sale govern the sale of products on our website (“Redfrog.ai”). The products purchased on redfrog.ai are sold directly by Redfrog LLC (Redfrog), with a registered office in Latvia at Muiznieku Street 18, Ane, Jelgavas County, LV-3043, business register number, tax code, and VAT number LV40203433048, For these General Terms and Conditions, the term “Vendor” refers to Redfrog and/or its Partners without distinction.
Requests for information should be made through our Customer Care service. For further assistance, please go to our Customer Care area where you will find information on purchases, shipping, refunds, and returning products purchased on redfrog.ai. Remember that you can always contact Redfrog through Customer Care.
For any other legal information, please visit the following sections: Privacy Policy and Return Policy.
- Our Business Policy
1.1
The Vendor offers products for sale on redfrog.ai and its e-commerce business services are available exclusively to its adult end users, i.e. “consumers”.
1.2
“Consumer” means any individual who is acting for purposes outside of his or her trade, business, or profession. If you are not a “consumer”, please do not buy any products on redfrog.ai.
1.3
The Vendor reserves the right not to accept purchase order proposals received from users who are not “consumers”, and any other order proposal that does not comply with its business policy, such as order proposals for which there are reports or suspicion of fraudulent or illegal activity. In such cases, the Vendor will inform the user that the order proposal has not been accepted.
The order proposals transmitted to the Vendor and the returns made by the users must also match normal consumer needs. The Vendor monitors the number of order proposals and returns.
1.4
These General Terms and Conditions of Sale exclusively regulate the transmission by the users of redfrog.ai and acceptance by the Vendor of order proposals relating to products on redfrog.ai.
1.5
The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties that are shown on redfrog.ai via links, banners, or other hypertext connections.
- How to execute a sale contract with the Vendor
2.1
To execute a contract of sale for one or more products on redfrog.ai, you must fill out the online purchase order proposal form and send it electronically to the Vendor, following the relevant instructions.
2.2
Before proceeding to purchase your products, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy, print a copy using the print option and keep it safe for your personal use. Before proceeding to purchase your products, we will provide you with a summary of our commercial and contractual conditions of sale, a summary of the main characteristics of each product ordered and its unit price (including all applicable fees and taxes), the type of payment you may use to purchase each product, shipping methods for the purchased products, shipping and delivery costs, the Vendor’s information, address and how to contact the Vendor and the delivery date of the products. The Vendor will also provide you with a summary of the terms and conditions for returning purchased products. If relevant to the purchase, you will also be informed of whether you will have to bear the cost of returning the products. You will be reminded of the legal guarantee of product conformity, and we will provide you with information for contacting our after-sales service and also remind you that you can use the European Commission’s platform for the alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
2.3
On the confirmation page of the receipt of the order proposal, which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of the main characteristics of each product indicated in the order proposal, the price (including all applicable fees and taxes), and the cost of shipping (including any additional fees you may be charged if you choose the shipping that is faster than and/or different to standard shipping).
2.4
Your order proposal is an irrevocable offer to buy the products. Before submitting the order proposal form, you will therefore be asked to identify and correct any possible input errors.
2.5
Upon submission of an order proposal form, we will email you a message confirming receipt of your order proposal. This email is an acknowledgment that the Vendor has received your order proposal, and does not confirm acceptance of it.
2.6
The contract shall be deemed concluded when the Vendor accepts your order proposal. The Vendor will send you a second email confirming the acceptance of the order proposal and the dispatch of the products. This email will include a copy of these General Terms and Conditions of Sale and a summary of the Return Policy.
2.7
The order proposal form sent to the Vendor will be filed in our database for the time required to process it and as stated by law.
2.8
English is the language used for finalizing the contract with the Vendor.
2.9
The Vendor may not accept order proposals that do not provide sufficient guarantees of solvency, are incomplete or incorrect, or if the products are no longer available.
In this event, the Vendor shall inform you via email that the contract has not been executed and that the Vendor has not accepted your purchase order proposal, specifying the reasons thereof. If the products displayed on redfrog.ai are no longer available or for sale at the time your order proposal is received or fulfilled, then the Vendor shall inform you of the unavailability of the products you wish to purchase within thirty (30) days from the day after you submitted your order proposal to the Vendor. If you have already paid for the products, the Vendor will refund the amount paid without undue delay and the contract between the parties will be deemed terminated.
The Vendor reserves the right not to accept order proposals in the cases outlined in sub-section 1.3.
2.10
By submitting an order proposal form, you unconditionally accept and undertake to observe the provisions of the General Terms and Conditions of Sale of the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order proposal form for the purchase of products on redfrog.ai.
2.11
By submitting an order proposal form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on redfrog.ai, including those accessed via links, and the General Terms and Conditions of Use, Privacy Policy, and the Return Policy.
- Guarantees and product price indication
3.1
Redfrog exclusively sells luxury and top-quality products. These products are purchased by Redfrog directly from manufacturers, carefully selected for their stringent quality control.
3.2
Redfrog does not sell second-hand products, flawed products, or products of lower quality than the corresponding market standards.
3.3
The main characteristics of the products are shown on each product page on redfrog.ai. The images and colors of the products displayed on redfrog.ai may not correspond exactly due to the internet browser or monitor used.
3.4
Prices are subject to change. Please check the final price before sending your order proposal form. In the event of a recognizable error in the indication – by the Vendor – of the product price or calculation of the amount requested at payment, the Vendor will not accept the order proposal and contact the user to offer them the opportunity to send a purchase order proposal for the product(s) at the correct price.
3.5
The Vendor can accept purchase requests only from Latvia, Lithuania, Estonia, Poland, Finland, Norway, Sweden, and Denmark.
3.6
All products sold by REDFROG come with an identification tag with a disposable seal attached.
3.7
Without prejudice to the application of the mandatory consumer protection provisions, all products sold on redfrog.ai are covered by a twenty-four (24) month guarantee for lack of conformity, as provided by the applicable law. Please contact our Customer Care team regarding any defective REDFROG products. In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate, you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.
- Payment
Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the order proposal form. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you.
- Shipping and delivery
For information about product shipping and delivery procedures of products sold by REDFROG, please visit the Customer Care area. Please read this section carefully.
The information provided therein is an integral part of these General Terms and Conditions of Sale and, consequently, it shall be assumed that you have fully read and accepted them when you submit your order proposal.
- Customer Care
If you have any questions, please contact our Customer Care. For more information, please visit the Customer Care area.
- Return Policy
Please click here for the details of our Return Policy, which is part of these General Terms and Conditions of Sale.
- Refund times and procedures
8.1
Regardless of the payment method used, the full or partial refund will be processed by the Vendor as quickly as possible and, in any case, within fourteen (14) days of the date the Vendor was notified of your decision to withdraw, once full compliance with the return procedures and the returned products have both been verified.
8.2
The Vendor will refund you using the same payment method you used for purchasing the returned products unless you have expressly agreed with the Vendor on a different payment method and under the condition that you will not be subject to any additional charge as a consequence of the refund. If the recipient of the products indicated in the order proposal form is different from the individual who made the payment for such products, and if the right to withdraw from the sale contract is then exercised, the refund will be made by the Vendor to the individual who made the payment.
8.3
The credit’s value date will be the same as the original debit. You will not, therefore, suffer any losses in terms of bank interest.
- Privacy Policy
9.1
You will find information on how we process your data in our Privacy Policy.
9.2
Please also read, if you haven’t already done so, our General Terms and Conditions of Use.
9.3
For further information on our Privacy Policy, you can contact our Customer Care, by selecting “Privacy”, or by sending a request to the email address info@redfrog.ai or the registered office of the Vendor (Redfrog LLC, Muiznieku Street 18, Ane, Cenu pagasts, Jelgavas County, Latvia, LV-3043).
- Governing law and dispute resolution
10.1
Without prejudice to the application of the mandatory consumer protection provisions, the General Terms and Conditions of Sale are governed by Latvian law
10.2
In the event of a dispute between Redfrog and an end user arising from the General Terms and Conditions of Use, please note that the European Commission provides a platform for the alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.
10.3
For any disputes arising from purchases and/or these General Terms and Conditions of Sale, the competent court shall be that of the consumer’s place of domicile or residence by applicable law or, at the consumer’s request, the Court of Latvia.
- Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to changes in the law. The new General Terms and Conditions of Sale are effective as of the date of publication on redfrog.ai.
